Refund policy

RETURN POLICY

Last updated October 26,2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:

ShipMonk / The Grandfather Project
Attn: Returns
6010 Cajon Blvd.
San Bernardino, CA 92407
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (150 days from the receipt of your item to process your return to exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS

For defective or damaged products, please contact us as the contact details below to arrange a refund or exchange.

Please Note: Sale items are FINAL SALE and cannot be returned

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: contact@thegrandfatherproject.com